RETURN POLICYReturnsPlease read "sending items back to us" for instructions. All items (excluding Final Sale items, Clearance items, or items on sale for over 25% off) can be returned within 14 days of delivery. Please note that all shipping costs are not refundable and a 10% restocking fee will apply. The balance will be refunded to your credit card or PayPal account within 5 business days of receipt of the item at the Shop Task. It may take 1-2 billing cycles for the refund to appear on your credit card statement. Please note that if you used a gift certificate to make your purchase, the refund amount will go back onto your gift certificate. ExchangesPlease read "sending items back to us" for instructions. All items, except for Final Sale Items, are eligible for exchange for another item or store credit within 30 days of delivery. You are responsible for all return shipping costs (shipping item(s) back to us and us re-shipping item(s) back to you). We will contact you with the shipping total before we charge your credit card. Wrong Address / Undeliverable Items / Items Returned To UsIf the package is undeliverable and returned to us, an additional shipping fee will apply to re-send unless we are at fault. Sending Items Back To UsBefore you send back any merchandise, you must contact us via email or phone. We ask that you return the merchandise in the same condition, unworn with tags intact. Please pack and seal your return securely, in the original package if possible. We are not responsible for the loss or delay of packages being returned to us. We suggest using a shipping service that provides a tracking number and insurance. Returns from the United States must be shipped via the United States Postal Service. Returns from the United States shipped through any other shipping carrier will be refused. All the returned items should be declared as a "return of Canadian merchandise" on the customs declaration form. Returned items that don't meet these requirements will be refused and the package will be returned to sender. Shop Task QuestionsYou can reach us at info@shop-task.com or Toll Free at 1-877-497-7613. |